Privacy Policy

1. Introduction

Nilam Partners ("we", "our", "us") operates as a contract law firm based at Block D-8, Pusat Nilam, Jalan Semantan, 50490 Kuala Lumpur, Wilayah Persekutuan, Malaysia. We are the data controller for the personal information processed through this website and in the course of providing our legal services.

This Privacy Policy applies to information collected via our website at niillampartn.sbs, through enquiry forms, and during service delivery. By using our website or engaging our services, you acknowledge that your personal data will be handled as described here.

2. Data We Collect

We collect personal data only when you voluntarily provide it or when it is generated through your use of our website. Categories of data we may collect include:

• Identity data: Your full name, company name, and job title when provided in enquiry forms or during service onboarding.
• Contact data: Email address and phone number submitted via our website contact form.
• Communication data: Content of messages or enquiries you send to us, including descriptions of your legal matter.
• Technical data: IP address, browser type, pages visited, and session duration collected automatically via analytics tools (where consent is given).
• Cookie data: Preference data stored locally in your browser. See Section 5 for details.

Legal basis for processing: We process your data on the basis of your consent (for analytics and marketing cookies), performance of a contract or pre-contractual steps (when you enquire about our services), and legitimate interest (for internal record-keeping and service improvement).

Retention: Enquiry data is retained for up to 24 months. Data processed during active client engagements is retained for 7 years in accordance with professional obligations under Malaysian law.

3. How We Use Your Data

We use the personal data we collect strictly for the following purposes:

• Responding to your service enquiries and scoping requests.
• Delivering contracted legal advisory services including contract drafting, review, negotiation, and portfolio audits.
• Sending service-related communications such as fee confirmations, document delivery, and follow-ups.
• Improving website content and functionality based on aggregated, anonymised usage data.
• Complying with legal obligations under Malaysian law, including anti-money laundering requirements applicable to legal practitioners.

We do not sell, rent, or trade your personal data with third parties for marketing purposes. Data may be shared with third-party service providers (such as cloud storage and email delivery services) under data processing agreements that bind them to confidentiality and security obligations equivalent to our own.

4. Data Protection Measures

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures, including:

• TLS encryption for all data transmitted between your browser and our web server.
• Access controls restricting personal data to authorised personnel only.
• Encrypted storage for client files and correspondence.
• Regular review of security practices and third-party provider agreements.
• Procedures for identifying, reporting, and addressing data security incidents in accordance with the PDPA 2010.

While we take all reasonable steps to protect your data, no internet transmission or electronic storage system is entirely free from risk. We recommend not sending sensitive legal documents via unsecured email channels.

5. Cookies

Our website uses cookies — small text files stored in your browser — to support basic functionality and, where consent is granted, to help us understand how visitors use the site. We use four categories of cookies: essential (always active), analytics (optional), marketing (optional), and preference (optional).

You may manage or withdraw your cookie consent at any time by visiting our Cookie Policy page.

6. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request that inaccurate or incomplete data be corrected.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
• Right to limit processing: In certain circumstances, you may request that we restrict processing of your data.
• Right to complain: You may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights have been infringed.

To exercise any of the above rights, please write to us at [email protected]. We will respond within 21 days of receiving a verifiable request.

7. Third-Party Links

Our website may contain links to external resources or partner organisations. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any external sites you visit via links on our pages. This Privacy Policy applies solely to data processed by Nilam Partners.

8. Children's Privacy

Our services are directed exclusively at businesses and individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that personal data from a person under 18 has been submitted without parental or guardian consent, we will delete it promptly. Please contact us at [email protected] if you have concerns in this regard.

9. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our website following a posted revision constitutes your acknowledgement of the updated policy.

10. Contact Information

For privacy-related enquiries, data subject requests, or concerns about how we handle your personal information, please reach us through the following: